Renewing Orders in Bulk

Apart from individually renewing domain names, you may glimpse all expiring domain names and Renew the same in bulk from within your Control Panel.

  • If an Order is Suspended, you will have to first get it Unsuspended before proceeding further. Contact our Support Team at http://manage.nv.com/kb to have the Order Unsuspended.

  • For Resellers: If an Order is Suspended by either you or nv.com Registry, it needs to be first Unsuspended, before you may proceed.

  • If a Domain Registration Order is Locked, you may still Renew it.

Renewing Orders Individually 

Product and Domain Name Extension Specific Conditions 
Note
  • If a Web Services Order is in the Suspended status, then there may be 2 possibilities:

    • Order has Expired: Upon Expiry a Web Services Order is Suspended due to non-renewal. All such Orders may be renewed in bulk.

    • Order has not yet Expired: Any Order that has been Suspended by nv.com Registry can not be renewed in bulk. Contact our Support Team at http://manage.nv.com/kb to have this resolved.

Instructions for Customers

  1. Login to your Customer Control Panel. 1

  2. Here, you have two options:

    • Select Orders from a list:

      • In the Menu, point to Manage Orders and then click List/Search Orders. This would list all Orders under your Customer account.

        Searching Orders 
        Note

        You may choose to search for specific Orders to renew, by selecting one or more of the following parameters and clicking the Search button:

        • Name / Order ID: You may choose to view Orders associated with a domain name. Mention the domain name / Order ID here.

        • For Product: Select the desired Product from the drop-down menu.

          Note

          In order to search for Single Domain Linux Hosting and/or Single Domain Windows Hosting Orders, select the option as Single Domain Hosting.

          In order to search for Multi Domain Linux Hosting and/or Multi Domain Windows Hosting Orders, select the option as Multi Domain Hosting.

          Similarly, in order to search for Reseller Linux Hosting and/or Reseller Windows Hosting Orders, select the option as Reseller Hosting.

        • With Status: Select the status as Active.

        • Expiry: You may choose to list Orders based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

        • Purchased between: You may choose to list Orders based on their purchase date. Select the Start Date and End Date to search within this date range.

        Note

        You may quickly list Orders by selecting any of the below mentioned Auto Filters:

        • List all Orders: This will list all Orders.

        • Orders Expiring in next 30 days: This will list all Orders expiring in the next 30 days.

        • Expired Orders: This will list all expired Orders.

      • Select the Orders you wish to renew and then click the button.

      Note
      • You may also provide a list of domain names / Order IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

      • In order to Renew more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

    • Enter a list of Orders:

      • In the Menu, point to Manage Orders -> Bulk Tools and then click Bulk Renew.

      • Enter a list of Domain Names or Order IDs. You can mention upto 1000 domain names or Order IDs on separate lines.

      • Click the button.

  3. You would be displayed a Bulk Renewal Summary view, alongwith the total number of Orders in the Bulk Renewal Action and the total cost of Renewal.

    Note
    • Invalid Orders or Orders not under your Account will segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Renewal Summary page.

      Invalid Orders include:

      • Suspended Orders

      • Locked Orders

      • Orders under Redemption Period

      • Orders already renewed for maximum permissible tenure

      • Orders of Product types for which Bulk Renewal is not supported

    • This tool does not support renewal of premium domains. If a premium name is added on the bulk renewal page, the price displayed at the time of renewal may not be the actual renewal price and the action will fail. Premium domains should be renewed from the Domain Overview page by following the instructions on this page.

    Renewal Duration
    Note
    • By default, all selected Orders will be set to renew for the lowest tenure supported by that particular Order.

      Examples:

      • If you have selected multiple .COM domain names to be renewed in bulk, then each domain name would automatically be renewed for 1 year, since .COM domain names can be renewed for a minimum period of a year.

      • If you have selected multiple .AU domain names to be renewed in bulk, then each domain name would automatically be renewed for 2 years, since .AU domain names can be renewed for a minimum period of 2 years.

    • You may modify the renewal duration for one or more Orders. The system will automatically display the updated total cost of Renewal.

  4. Upon selecting the intended duration, click the Renew Orders button.

  5. A Bulk Invoice will be raised for the Renewal of the Orders. You may choose to settle it immediately or at a later stage from the List of Pending Invoices and Debit Notes, which can be access by pointing to My Billing in the Menu and then clicking Pending Payment.

    Note

    If you do not have sufficient funds in your Account, you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these Orders.

Note

Once the Bulk Renewal Action has been processed, the system will automatically reverse the Bulk Invoice and raise individual Invoices for Renewal of each Order. You may view them by pointing to My Billing in the Menu and then clicking List/Search Transactions.

Instructions for Resellers

  1. Login to your Reseller Control Panel. 2

  2. Here, you have two options:

    • Select Orders from a list:

      • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.

        Searching Orders 
        Note

        You may choose to search for specific Orders to renew, by selecting one or more of the following parameters and clicking the Search button:

        • Belonging to: You may choose to view Orders associated with a domain name or belonging to a Customer or a Sub-Reseller. Choose the appropriate option from the drop-down menu and mention either the domain name / Order ID or the Customer Username / ID or the Sub-Reseller Username / ID.

        • For Product: Select the desired Product from the drop-down menu.

          Note

          In order to search for Single Domain Linux Hosting and/or Single Domain Windows Hosting Orders, select the option as Single Domain Hosting.

          In order to search for Multi Domain Linux Hosting and/or Multi Domain Windows Hosting Orders, select the option as Multi Domain Hosting.

          Similarly, in order to search for Reseller Linux Hosting and/or Reseller Windows Hosting Orders, select the option as Reseller Hosting.

        • With Status: Select the status as Active.

        • Expiry: You may choose to list Orders based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

        • Purchased between: You may choose to list Orders based on their purchase date. Select the Start Date and End Date to search within this date range.

        • Include Sub-Reseller's results: You may include in the list all Orders belonging to your Sub-Resellers, by selecting this check box.

        Note

        You may quickly list Orders belonging to your Customers, by selecting any of the below mentioned Auto Filters:

        • List all Orders: This will list all Orders.

        • Orders Expiring in next 30 days: This will list all Orders expiring in the next 30 days.

        • Expired Orders: This will list all expired Orders.

      • Select the Orders you wish to renew and then click the button.

      Note
      • You may also provide a list of domain names / Order IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

      • In order to Renew more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

    • Enter a list of Orders:

      • In the Menu, point to Products -> Bulk Tools and then click Bulk Renew.

      • Enter a list of Domain Names or Order IDs. You can mention upto 1000 domain names or Order IDs on separate lines.

      • Click the button.

  3. You would be displayed a Bulk Renewal Summary view, alongwith the total number of Orders in the Bulk Renewal Action and the total cost of Renewal.

    Note
    • Invalid Orders or Orders not under your Account will segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Renewal Summary page.

      Invalid Orders include:

      • Suspended Orders

      • Locked Orders

      • Orders under Redemption Period

      • Orders already renewed for maximum permissible tenure

      • Orders of Product types for which Bulk Renewal is not supported

    • This tool does not support renewal of premium domains. If a premium name is added on the bulk renewal page, the price displayed at the time of renewal may not be the actual renewal price and the action will fail. Premium domains should be renewed from the Domain Overview page by following the instructions on this page.

    Renewal Duration
    Note
    • By default, all selected Orders will be set to renew for the lowest tenure supported by that particular Order.

      Examples:

      • If you have selected multiple .COM domain names to be renewed in bulk, then each domain name would automatically be renewed for 1 year, since .COM domain names can be renewed for a minimum period of a year.

      • If you have selected multiple .AU domain names to be renewed in bulk, then each domain name would automatically be renewed for 2 years, since .AU domain names can be renewed for a minimum period of 2 years.

    • You may modify the renewal duration for one or more Orders. The system will automatically display the updated total cost of Renewal.

      Note

      If you do not have sufficient funds in your Account, the system will display your current Account balance. You need to click the Add Funds button and add sufficient funds to cover the cost of renewing these Orders as well as any transaction fees applicable.

  4. You need to choose one of the option as below:

    • Keep Customers' Invoice(s) pending: Through this option, you can choose to renew the Orders while keeping the Customers' Invoice(s) pending. This helps remind your Customer(s) to settle these Invoice(s).

    • Dont create Customers' Invoice(s): Select it if you wish to renew the Orders and do not want the system to generate Customers' Invoice(s). Use this option if you have already received payment for renewing these Orders.

  5. Click the Renew Orders button to place a Bulk Renewal Action.

Tracking your Bulk Renewal Action

  • You can track the status of your Bulk Renewal Action from the Running Bulk Actions page.

  • You may execute or cancel your Customers' Bulk Renewal actions that are pending execution, from the Running Bulk Actions page.

  • You will receive a detailed report of your Bulk Renewal action once the process completes.

Bulk Actions Limit 
Note

At any point of time, you can add upto 2 Bulk Actions. This implies that you would not be able to add another Bulk Registration / Transfer / Renewal / Suspend or Unsuspend / Lock or Unlock / Name Servers Modification / Contacts Modification (only for Customers) / Theft Protection / Privacy Protection Action, if 2 Bulk Actions are already running. You will encounter the below error message in case you try to do so:

Attention

You already have the maximum allowed number of Bulk Operations running. Please wait for at least one to complete before starting another.

You will be able to add another Bulk Action once one of the earlier actions has been processed completely.